LOULOU gem 2way necklace
- Description
- material
- size
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FAQ
postage
The selling price will be the displayed amount (displayed price/consumption tax included).
Please note that a separate shipping fee of 880 yen will be charged. (Depends on your area)
In addition, shipping is free for purchases over 28,000 yen.
Returns/Exchanges
After an order is placed, we do not accept cancellations, returns, or exchanges due to customer convenience. If the product is defective, please contact us within 7 days of receiving the product.
We will only accept exchanges for unused items. If we are out of stock, we will return the item. Also, for earrings, we cannot accept returns or exchanges under any circumstances due to hygiene reasons.
Gift/Receipt
If you would like a gift package, please select the gift on the purchase screen.
If you would like a receipt, please contact us separately in the notes section.
Repair
If you wish to have your product repaired, please contact us first. At that time, please attach a photo of the area you wish to repair so that we can identify the details of the repair.
We will provide you with an estimate of the repair cost and once you agree, the repair will proceed.
Contact: info @ader.jp
Shipping
Product Shipment
We will ship your order within 5 business days after confirming your order. In the unlikely event that shipping is delayed, we will contact you via email.
Please note that delivery may take several days depending on when you place your order. (New Year's holidays, Saturdays, Sundays, other closed periods, etc.)
Date and time specification/tracking
If you would like to specify a delivery date and time, please specify in the notes section.
You can specify up to 7 days from the day after shipping (including the day after shipping).
You can find detailed estimated delivery dates here .
Other inquiries
For any other inquiries regarding shipping, please contact our inquiry desk via email.
info@ader.jp